Refund Policy

At Prizo, we are committed to delivering high-quality products and ensuring your satisfaction. However, we understand that sometimes issues may arise. If we’ve made a mistake with your order, such as sending a wrong or defective product, we want to make it right for you.

⚠️ Important: You need to provide a video proof while opening the product to be able to fulfil the refund policy.

1. Eligibility for Refunds

Refunds are only applicable under the following circumstances:

• ✅ Wrong Product: If you receive a product that does not match the one you ordered.

• ✅ Defective Product: If the product is damaged or has a manufacturing defect.

To be eligible for a refund, the product must be:

• Returned within 3 days of delivery.

• In its unused and original condition (including packaging).

• Accompanied by proof of purchase (order number or receipt).

• Supported by a video proof recorded while opening the product, clearly showing the issue.

2. How to Request a Refund

If you believe you are eligible for a refund due to receiving a wrong or defective product, please follow these steps:

1. Contact our customer support team at support@theprizo.com within 3 days of receiving your order.

2. Provide the following:

   • Order number

   • Clear images of the product showing the defect or mistake

   • A video proof recorded while unboxing the product

   • A brief description of the issue

3. Our team will verify your request and guide you through the process.

3. Refund Method

• Once your refund is approved, it will be issued to the original payment method used for the purchase.

• Refund processing times may vary, and it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

4. Exchanges

• If you received a defective or incorrect product, we are happy to offer an exchange for the correct or similar item.

• Please contact us within 3 days of receiving your order for an exchange request.

5. Shipping and Handling

• If the product you received is incorrect or defective, we will cover the return shipping costs.

• For all other return requests, the customer is responsible for shipping charges. We recommend using a trackable shipping service to ensure your return reaches us safely.

6. Damaged or Faulty Products

If your product arrives damaged or defective, please contact our customer support immediately at support@theprizo.com. We will assist you in returning the item and processing either a refund or replacement, as appropriate.

7. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page, along with the updated date.

For any questions or further assistance, feel free to reach out to us. We are here to help and ensure your satisfaction!